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Sitestack

In every plan

Raise, fix and verify every snag

Raise a snag on your phone, assign it to a company, and see it through to a checked and closed record. When work is complete, a separate defects register keeps what comes back after.

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Best for: Contractors, housebuilders and fit out teams who chase snags through photos, spreadsheets and messages today. In every plan, nothing extra to pay.

Snags from raised to closed

  • Raise it where you stand

    Give it a title, a priority, a location and a trade, and attach photos. Each snag gets its own reference, such as SN-0004.

  • Assign it to a company

    Assign a snag to a company or a person, with a due date from your own priority targets in working days. If you set no target, no date is invented.

  • Fix, then inspect

    The assignee starts it and marks it ready for inspection. Whoever verifies snags then closes it or rejects it with a reason. A closed snag can be reopened.

  • Comments and history

    Everyone who can see a snag can comment on it. Each step is recorded with who took it and when.

Photos on every snag

  • Before and after

    Attach photos as before or after. The proof the fix was done sits on the snag, not in someone's camera roll.

  • Subcontractors see what is theirs

    A subcontractor with a free login sees the snags assigned to them, and can start them and mark them ready.

  • Lists you can hand over

    Download the snag register as a PDF, including a version grouped by area. Filter first, so you send only what the reader needs.

Clients, consultants and defects

  • Client access where you allow it

    Clients and consultants can be allowed to view, raise and verify snags. You decide per person, so a client can inspect and close what matters to them.

  • A defects register after completion

    Defects reported after completion have their own register, with who reported each one, the contract notice and a correction date from the period you set.

  • Move a snag to defects

    When a snag is still open at completion, your team can move it to the defects register. The defect is written from the snag in one step, so nothing is retyped.

Working demo

Try it: snag a drawing

Tap the drawing to drop a pin, give it to a trade, then move it through to closed. Made up data, nothing is saved.

Riverside House, Flat 3 snags

Demo data
12
  • Open
  • In progress or waiting for a check
  • Closed

Snags on this drawing

Try it

Tap the drawing where something is wrong, then fill in the snag.

Tap anywhere on the drawing to drop a pin, or use Place a pin.

Snags and the snag list are in every plan. Placing snags on drawings comes with Handover and Reporting. More about snags and defects

The real app

On the phone and at the desk

Big buttons on site. Tables, filters and every record side by side in the office.

The snag list on an office screen, with filters for open, ready for inspection and closed, and four snags with photos, trade, priority and who each one is with.
At the desk. Every snag on the job, with who it is with and when it is due.
The snag list on a phone, with the same filters and four snags.
On the phone. The same list on a phone, for walking the job.
One snag open on an office screen, with its before photo, an empty slot for the after photo, its trade, priority, target date, who it is assigned to and its comments.
At the desk. One snag with its before photo, a place for the after photo, who it is assigned to and the comments.
A snag on a phone, with its details, the before photo and a button to mark it ready for inspection.
On the phone. On site, add the photo of the fix and mark the snag ready for inspection.
The new snag form over the snag list on an office screen, with fields for what is wrong, a photo, details, where, priority, target date and trade.
At the desk. Raise a snag with a photo, a priority and a target date.
The new snag form on a phone, with a place to add a photo and the priority buttons.
On the phone. The same form on a phone, where you are standing.
A snag that is ready for inspection on an office screen, with its details, the before and after photo slots, and buttons to close it, reject it or make it void.
At the desk. A snag marked ready for inspection, with buttons to close it or reject it.
The same snag on a phone, with the close, reject and make void buttons.
On the phone. The same snag on a phone.

Screenshots show demo data.

Plain words

What it does and does not do

What it does not do. Sitestack records who raised, fixed and checked each item, and when. It does not decide what counts as a defect under your contract, and it does not give legal advice on notices or defects periods. Check your own contract.

Questions

Snags and defects: what people ask

What is the difference between a snag and a defect?
In Sitestack a snag is something to put right during the works. A defect is reported after completion and sits in its own register with contract dates. You can move an open snag across to the defects register.
Can my client raise snags themselves?
Yes, if you give them that permission. A client login is free, and you choose whether they can view, raise and verify snags.
Do subcontractors need to pay to close out their snags?
No. Subcontractor logins are free. They see snags assigned to them and can start them and mark them ready for inspection.
Can I attach photos to a snag?
Yes. Photos can be added as before or after photos, so the evidence of the fix stays with the snag.
Can I export a snag list?
Yes. The snag register downloads as a PDF, and you can filter it or group it by area first.
Does it set target dates for me?
It works out a due date from the priority targets you set for the job, counted in working days. If you have not set a target for a priority, there is no default date.

Related

Works well with

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